Influences of critical events and inappropriate behaviour of stakeholders on service process management

CC-BY-NC-NDJevtić, AdrijanaRiznić, Dejan2023-12-262023-12-262020https://repozitorijum.tfbor.bg.ac.rs/handle/123456789/2846abstractenInfluences of critical events and inappropriate behaviour of stakeholders on service process managementconferenceObject