Modeling the influence of EFQM criteria on employees satisfaction and loyalty in transition economy: the study of banking sector in Serbia

ARRPanić, MarijaĐorđević, PredragNikolić, ĐorđeMihajlović, IvanŽivković, Živan2023-12-252023-12-2520141452-4864http://www.sjm06.com/SJM%20ISSN1452-4864/9_1_2014_May_1-144/9_1_2014_15-30.pdfhttps://repozitorijum.tfbor.bg.ac.rs/handle/123456789/1111enModeling the influence of EFQM criteria on employees satisfaction and loyalty in transition economy: the study of banking sector in Serbiaarticle