CC-BY-NC-NDArsić, SanelaMilošević, IsidoraStojanović, AnđelkaEditor-in-Chief: Prof. dr Živan Živković, Technical Faculty in Bor Technical Editor: Assoc. prof. dr Predrag Đorđević, Technical Faculty in Bor2023-12-262023-12-262018978-86-6305-078-5https://repozitorijum.tfbor.bg.ac.rs/handle/123456789/3088abstractenQUALITY OF SERVICES IN BANKING IN EASTERN SERBIAconferenceObject