"Influences of critical events and inappropriate behaviour of stakeholders on service process management"

CC-BY-NC-NDJevtić, AdrijanaRiznić, Dejan2023-12-262023-12-262020http://media.sjm06.com/2020/09/IMCSM20-Presentation-Schedule.pdfhttps://repozitorijum.tfbor.bg.ac.rs/handle/123456789/2759abstracten"Influences of critical events and inappropriate behaviour of stakeholders on service process management"conferenceObject