Green economy and quality of services in retail

Dukić, Ana; Urošević, Ana; Riznić, Dejan

Conference Object Metadata only M34

2023

Dukić, Ana
Urošević, Ana
Riznić, Dejan

Naučno-stručno Društvo za zaštitu životne sredine Srbije ECOLOGICA

Book of Abstracts, International scientific conference Green economy in the function of solving global environmental problems 2023

English

M34 - Conference paper at an international conference, printed as an abstract

Retail is facing increasingly pronounced competition on the one hand and increasingly demanding consumers on the other. Because of this, retailers strive to improve the quality of their services and thus meet and exceed consumer expectations and form a competitive advantage. Thoughtful and wise business is necessary, which first of all implies a reduced and rational consumption of resources and the creation of a more ecologically valuable business environment. Services as an integral part of the offer have a significant impact on ensuring customer satisfaction in retail. There is a high degree of interdependence between retail and service quality, because providing highquality service can help retailers differentiate themselves from others, with a high dynamic of achieving long-term success and competitive competitiveness, which largely has a significant dynamic of retail competitiveness. All types of organizations, including retail companies, are increasingly trying to achieve and demonstrate their performance in environmental protection by controlling the impact of their activities, products and services on the environment, in line with their policies and environmental protection goals. They act in this way in connection with increasingly strict legislation, the development of economic and other measures, which require environmental protection and the increasingly expressed concern of interested parties for the issue of environmental protection, sustainable development and green economy.

green economy, service quality, dimensions of service quality, retail

ISBN

978-86-89061-17-8

URI

https://repozitorijum.tfbor.bg.ac.rs/handle/...

dc.rights.license	CC-BY-NC-ND
dc.rights.uri	http://creativecommons.org/licenses/by-nc-nd/4.0/
dc.creator	Dukić, Ana
dc.creator	Urošević, Ana
dc.creator	Riznić, Dejan
dc.contributor	Jovanović, Larisa
dc.contributor	Ermakov, Vadim
dc.contributor	Balaban, Suzana
dc.date.accessioned	2023-12-26T08:50:26Z
dc.date.available	2023-12-26T08:50:26Z
dc.date.issued	2023
dc.identifier.isbn	978-86-89061-17-8
dc.identifier.uri	https://repozitorijum.tfbor.bg.ac.rs/handle/123456789/2485
dc.description.abstract	Retail is facing increasingly pronounced competition on the one hand and increasingly demanding consumers on the other. Because of this, retailers strive to improve the quality of their services and thus meet and exceed consumer expectations and form a competitive advantage. Thoughtful and wise business is necessary, which first of all implies a reduced and rational consumption of resources and the creation of a more ecologically valuable business environment. Services as an integral part of the offer have a significant impact on ensuring customer satisfaction in retail. There is a high degree of interdependence between retail and service quality, because providing highquality service can help retailers differentiate themselves from others, with a high dynamic of achieving long-term success and competitive competitiveness, which largely has a significant dynamic of retail competitiveness. All types of organizations, including retail companies, are increasingly trying to achieve and demonstrate their performance in environmental protection by controlling the impact of their activities, products and services on the environment, in line with their policies and environmental protection goals. They act in this way in connection with increasingly strict legislation, the development of economic and other measures, which require environmental protection and the increasingly expressed concern of interested parties for the issue of environmental protection, sustainable development and green economy.
dc.language.iso	en
dc.publisher	Naučno-stručno Društvo za zaštitu životne sredine Srbije ECOLOGICA
dc.source	Book of Abstracts, International scientific conference Green economy in the function of solving global environmental problems 2023
dc.subject	green economy
dc.subject	service quality
dc.subject	dimensions of service quality
dc.subject	retail
dc.title	Green economy and quality of services in retail
dc.type	conferenceObject
dc.type.version	publishedVersion
dc.citation.spage	66
dc.citation.rank	M34


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