Multiple-criteria analysis of the employee satisfaction level at healthcare facilities during the pandemic

Mladenović-Ranisavljević, Ivana; Stefanović, Violeta; Urošević, Snežana; Ilić Stojanović, Snežana

doi:10.1080/10803548.2024.2325792

Article Metadata only M23

2024

Mladenović-Ranisavljević, Ivana
Stefanović, Violeta
Urošević, Snežana
Ilić Stojanović, Snežana

Taylor & Francis

International Journal of Occupational Safety and Ergonomics (JOSE)

571

578

English

M23 - Paper in an international journal

Due to the pandemic, the entire staff employed in healthcare institutions were directly exposed to longer working hours and unstable working conditions. Based on these facts, the research in this article aims to find out more about employees’ satisfaction with working conditions and management’s engagement in preserving their health and safety. Thus, a multiple-criteria decision analysis (MCDA) model based on the analyzed attitudes and opinions of employees was formed to reveal the interdependencies between working conditions resulting from the undertaken management activities, employee satisfaction and workplace safety. The results show that both nurses and drivers were least satisfied with working conditions during the pandemic while indicating those workplaces to be the most endangered. Additionally, the proposed model can be successfully applied to any type of organization to identify insufficiently effective management activities, address them accordingly and thereby improve the level of employee satisfaction.

occupational health and safety, multiple-criteria analysis, employee satisfaction, healthcare facilities

DOI

10.1080/10803548.2024.2325792

ISSN

1080-3548

URI

https://repozitorijum.tfbor.bg.ac.rs/handle/...

Scopus

OpenCitations

dc.rights.license	ARR
dc.identifier.issn	1080-3548
dc.identifier.doi	10.1080/10803548.2024.2325792
dc.identifier.uri	https://repozitorijum.tfbor.bg.ac.rs/handle/123456789/5890
dc.description.abstract	Due to the pandemic, the entire staff employed in healthcare institutions were directly exposed to longer working hours and unstable working conditions. Based on these facts, the research in this article aims to find out more about employees’ satisfaction with working conditions and management’s engagement in preserving their health and safety. Thus, a multiple-criteria decision analysis (MCDA) model based on the analyzed attitudes and opinions of employees was formed to reveal the interdependencies between working conditions resulting from the undertaken management activities, employee satisfaction and workplace safety. The results show that both nurses and drivers were least satisfied with working conditions during the pandemic while indicating those workplaces to be the most endangered. Additionally, the proposed model can be successfully applied to any type of organization to identify insufficiently effective management activities, address them accordingly and thereby improve the level of employee satisfaction.
dc.language.iso	en
dc.publisher	Taylor & Francis
dc.source	International Journal of Occupational Safety and Ergonomics (JOSE)
dc.subject	occupational health and safety
dc.subject	multiple-criteria analysis
dc.subject	employee satisfaction
dc.rights.uri	All rights reserved
dc.subject	healthcare facilities
dc.title	Multiple-criteria analysis of the employee satisfaction level at healthcare facilities during the pandemic
dc.type	article
dc.type.version	publishedVersion
dc.citation.volume	30
dc.citation.issue	2
dc.citation.spage	571
dc.citation.epage	578
dc.citation.rank	M23
dc.creator	Mladenović-Ranisavljević, Ivana
dc.creator	Stefanović, Violeta
dc.creator	Urošević, Snežana
dc.creator	Ilić Stojanović, Snežana
dc.date.accessioned	2024-11-06T11:46:25Z
dc.date.available	2024-11-06T11:46:25Z
dc.date.issued	2024


Multiple-criteria analysis of the employee satisfaction level at healthcare facilities during the pandemic	3