What are the key drivers in ERP system usage? An empirical analysis using an integrated methodological approach

Radić, Aleksandra; Arsić, Sanela; Nikolić, Đorđe; Milošević, Isidora

doi:10.1186/s43093-026-00911-9

Article Restricted access M22

Radić et al., M22.pdf (1.82MB)

2026

Radić, Aleksandra
Arsić, Sanela
Nikolić, Đorđe
Milošević, Isidora

Springer

Future Business Journal

215

English

M22 - Paper in a prominent international journal

An enterprise resource planning (ERP) system is vital for managing business operations in today’s business world. However, the mere implementation does not ensure that this system is used effectively. Therefore, monitoring the usage of the ERP system is essential for fully realising its potential. This study examines the key factors driving the actual usage of ERP systems through a quantitative analysis based on empirical research. Relevant respondents from Western Balkan countries with ERP system experience were selected to ensure the results’ high reliability and relevance. Following the data collection process, which combined LinkedIn-based recruitment with a snowball sampling approach, 139 valid and fully completed questionnaires were retained. An integrated methodological approach was employed, combining partial least squares structural equation modelling (PLS-SEM), artificial neural networks (ANNs), and importance-performance map analysis (IPMA). The results show that Work Compatibility is the most important variable influencing ERP usage, followed by external factors and Perceived Usefulness. Study findings offer valuable insights by improving theoretical understanding and highlighting practical implications, indicating that managers should actively address these influential factors for successful ERP implementation and optimal utilisation of ERP systems.

Enterprise resource planning (ERP), ERP usage, Key drivers, PLS-SEM, IPMA, ANN

DOI

10.1186/s43093-026-00911-9

ISSN

2314-7210

URI

https://repozitorijum.tfbor.bg.ac.rs/handle/...

Scopus

OpenCitations

dc.creator	Radić, Aleksandra
dc.creator	Arsić, Sanela
dc.creator	Nikolić, Đorđe
dc.creator	Milošević, Isidora
dc.title	What are the key drivers in ERP system usage? An empirical analysis using an integrated methodological approach
dc.date.issued	2026
dc.publisher	Springer
dc.identifier.doi	10.1186/s43093-026-00911-9
dc.identifier.issn	2314-7210
dc.type	article
dc.source	Future Business Journal
dc.citation.volume	12
dc.citation.spage	215
dc.language.iso	en
dc.type.version	publishedVersion
dc.citation.rank	M22
dc.subject	Enterprise resource planning (ERP)
dc.subject	ERP usage
dc.subject	Key drivers
dc.subject	PLS-SEM
dc.subject	IPMA
dc.subject	ANN
dc.description.abstract	An enterprise resource planning (ERP) system is vital for managing business operations in today’s business world. However, the mere implementation does not ensure that this system is used effectively. Therefore, monitoring the usage of the ERP system is essential for fully realising its potential. This study examines the key factors driving the actual usage of ERP systems through a quantitative analysis based on empirical research. Relevant respondents from Western Balkan countries with ERP system experience were selected to ensure the results’ high reliability and relevance. Following the data collection process, which combined LinkedIn-based recruitment with a snowball sampling approach, 139 valid and fully completed questionnaires were retained. An integrated methodological approach was employed, combining partial least squares structural equation modelling (PLS-SEM), artificial neural networks (ANNs), and importance-performance map analysis (IPMA). The results show that Work Compatibility is the most important variable influencing ERP usage, followed by external factors and Perceived Usefulness. Study findings offer valuable insights by improving theoretical understanding and highlighting practical implications, indicating that managers should actively address these influential factors for successful ERP implementation and optimal utilisation of ERP systems.
dc.rights.license	ARR
dc.date.accessioned	2026-10-07T08:38:58Z
dc.description.provenance	Submitted by aradic@tfbor.bg.ac.rs on 2026-09-24 09:07:00.817752, with 2 file(s). Approved by Милица Ницуловић (mniculovic@tfbor.bg.ac.rs) on 2026-10-07T08:38:58Z.
dc.identifier.uri	https://repozitorijum.tfbor.bg.ac.rs/handle/123456789/6137


What are the key drivers in ERP system usage? An empirical analysis using an integrated methodological approach	18


Radić et al., M22.pdf	5