From attitude to actual usage of ERP systems: the moderating effect of perceived security and reliability

Radić, Aleksandra

Conference Object Open access M34

Radić, 2026_IMCSM.pdf (1.09MB)

2026

Radić, Aleksandra

University of Belgrade, Technical Faculty in Bor

Book of abstracts [Elektronski izvor] - XXII International May Conference on Strategic Management – IMCSM26, May 2026 Belgrade, Serbia

XXII

134

English

M34 - Conference paper at an international conference, printed as an abstract

As integrated business information systems that encompass the business processes of the entire company, Enterprise Resource Planning (ERP) systems store vast amounts of sensitive organisational data. Consequently, their security and reliability have become critical concerns in modern business environments. In addition to technical security ensured through technical checks, users’ perceptions of ERP security play an essential role in the success of ERP implementation and use. This study examines the moderating effect of users’ perceived security and reliability (PSR) of ERP systems on the relationship between attitude to use (AT) and actual usage (AU) of ERP systems in process and discrete industries, based on a sample of 98 experienced ERP users. In the first phase, the research model was examined without the moderating effect, and the results showed a positive and statistically significant relationship between AT and AU (path coefficient = 0.460; p = 0.000; R² = 0.212). In the second phase, the research model included the moderating effect of PSR, and the results showed a positive and statistically significant moderating effect (path coefficient (AT → AU) = 0.620; p = 0.000; path coefficient (AT × PSR → AU) = 0.336; p = 0.001; R² = 0.374). The results indicate that when users perceive the ERP system as secure and reliable, this leads to more effective adoption and use. From a theoretical perspective, this study highlights ERP system security as a sociotechnical construct rather than solely a technical one. The findings provide valuable practical insights for ERP vendors, managers, and consultants, highlighting that companies should consider how users perceive and understand ERP security measures to improve ERP acceptance.

ERP systems, moderation analysis, perceived security and reliability

ISBN

978-86-6305-167-6

URI

https://repozitorijum.tfbor.bg.ac.rs/handle/...

dc.creator	Radić, Aleksandra
dc.title	From attitude to actual usage of ERP systems: the moderating effect of perceived security and reliability
dc.date.issued	2026
dc.publisher	University of Belgrade, Technical Faculty in Bor
dc.identifier.isbn	978-86-6305-167-6
dc.type	conferenceObject
dc.source	Book of abstracts [Elektronski izvor] - XXII International May Conference on Strategic Management – IMCSM26, May 2026 Belgrade, Serbia
dc.citation.volume	XXII
dc.citation.issue	1
dc.citation.spage	134
dc.citation.epage	134
dc.language.iso	en
dc.type.version	publishedVersion
dc.citation.rank	M34
dc.subject	ERP systems
dc.subject	moderation analysis
dc.subject	perceived security and reliability
dc.description.abstract	As integrated business information systems that encompass the business processes of the entire company, Enterprise Resource Planning (ERP) systems store vast amounts of sensitive organisational data. Consequently, their security and reliability have become critical concerns in modern business environments. In addition to technical security ensured through technical checks, users’ perceptions of ERP security play an essential role in the success of ERP implementation and use. This study examines the moderating effect of users’ perceived security and reliability (PSR) of ERP systems on the relationship between attitude to use (AT) and actual usage (AU) of ERP systems in process and discrete industries, based on a sample of 98 experienced ERP users. In the first phase, the research model was examined without the moderating effect, and the results showed a positive and statistically significant relationship between AT and AU (path coefficient = 0.460; p = 0.000; R² = 0.212). In the second phase, the research model included the moderating effect of PSR, and the results showed a positive and statistically significant moderating effect (path coefficient (AT → AU) = 0.620; p = 0.000; path coefficient (AT × PSR → AU) = 0.336; p = 0.001; R² = 0.374). The results indicate that when users perceive the ERP system as secure and reliable, this leads to more effective adoption and use. From a theoretical perspective, this study highlights ERP system security as a sociotechnical construct rather than solely a technical one. The findings provide valuable practical insights for ERP vendors, managers, and consultants, highlighting that companies should consider how users perceive and understand ERP security measures to improve ERP acceptance.
dc.rights.license	CC-BY-NC-ND
dc.rights.uri	https://creativecommons.org/licenses/by-nc-nd/4.0/
dc.date.accessioned	2026-10-07T07:58:34Z
dc.description.provenance	Submitted by aradic@tfbor.bg.ac.rs on 2026-09-24 09:10:05.957826, with 2 file(s). Approved by Милица Ницуловић (mniculovic@tfbor.bg.ac.rs) on 2026-10-07T07:58:34Z.
dc.identifier.uri	https://repozitorijum.tfbor.bg.ac.rs/handle/123456789/6138
dc.identifier.fulltext	https://repozitorijum.tfbor.bg.ac.rs/bitstream?id=8d21778e-f674-48d9-b340-93df01be975b


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