Factors influencing ERP system usage in manufacturing and service Industries: a comparative study using PLS-SEM and fsQCA

Radić, Aleksandra; Arsić, Sanela; Nikolić, Đorđe; Bobek, Samo; Sternad Zabukovšek, Simona

doi:10.5937/sjm21-59899

Article Open access M23

SJM_21_1_2026_15_36_OF.pdf (3.60MB)

2026

Radić, Aleksandra
Arsić, Sanela
Nikolić, Đorđe
Bobek, Samo
Sternad Zabukovšek, Simona

University of Belgrade, Technical Faculty in Bor

Serbian Journal of Management

English

M23 - Paper in an international journal

Enterprise Resource Planning (ERP) systems represent an important technological infrastructure for enhancing operational efficiency and strategic decision making in various industries. This study examines the key determinants influencing the adoption of ERP systems, with a particular focus on organizations operating in the manufacturing and service sectors in the Western Balkans region. In order to empirically evaluate the proposed conceptual framework, Partial Least Squares Structural Equation Modeling (PLS-SEM) and Fuzzy Set Qualitative Comparative Analysis (fsQCA) were employed. In this way, both linear relationships and configuration pathways underlying ERP implementation behavior were captured. The results of the PLS-SEM analysis show that constructs such as work compatibility, perceived usefulness and external factors are statistically significant predictors of users’ attitudes towards using ERP systems. In addition, a significant relationship was found between attitude and actual use of ERP systems, with user experience serving as a moderating variable. Notably, the multi-group analysis revealed no significant differences in intentions, attitudes or preferences between users from the manufacturing and service sectors. The results of the fsQCA study also show that work compatibility and perceived usefulness are the core present conditions necessary for effective ERP adoption. This study contributes to the existing literature by integrating multiple analytical approaches to explore the complexity of ERP usage. Additionally, it provides practical insights for enterprise managers, ERP vendors and policymakers.

ERP system, manufacturing sector, service sector, PLS-SEM, fsQCA

DOI

10.5937/sjm21-59899

ISSN

1452-4864

URI

https://repozitorijum.tfbor.bg.ac.rs/handle/...

Scopus

OpenCitations

dc.creator	Radić, Aleksandra
dc.creator	Arsić, Sanela
dc.creator	Nikolić, Đorđe
dc.creator	Bobek, Samo
dc.creator	Sternad Zabukovšek, Simona
dc.contributor	Mihajlović, Ivan
dc.title	Factors influencing ERP system usage in manufacturing and service Industries: a comparative study using PLS-SEM and fsQCA
dc.date.issued	2026
dc.identifier.doi	10.5937/sjm21-59899
dc.identifier.issn	1452-4864
dc.type	article
dc.source	Serbian Journal of Management
dc.citation.volume	21
dc.citation.issue	1
dc.citation.spage	15
dc.citation.epage	36
dc.language.iso	en
dc.type.version	publishedVersion
dc.citation.rank	M23
dc.description.abstract	Enterprise Resource Planning (ERP) systems represent an important technological infrastructure for enhancing operational efficiency and strategic decision making in various industries. This study examines the key determinants influencing the adoption of ERP systems, with a particular focus on organizations operating in the manufacturing and service sectors in the Western Balkans region. In order to empirically evaluate the proposed conceptual framework, Partial Least Squares Structural Equation Modeling (PLS-SEM) and Fuzzy Set Qualitative Comparative Analysis (fsQCA) were employed. In this way, both linear relationships and configuration pathways underlying ERP implementation behavior were captured. The results of the PLS-SEM analysis show that constructs such as work compatibility, perceived usefulness and external factors are statistically significant predictors of users’ attitudes towards using ERP systems. In addition, a significant relationship was found between attitude and actual use of ERP systems, with user experience serving as a moderating variable. Notably, the multi-group analysis revealed no significant differences in intentions, attitudes or preferences between users from the manufacturing and service sectors. The results of the fsQCA study also show that work compatibility and perceived usefulness are the core present conditions necessary for effective ERP adoption. This study contributes to the existing literature by integrating multiple analytical approaches to explore the complexity of ERP usage. Additionally, it provides practical insights for enterprise managers, ERP vendors and policymakers.
dc.rights.license	CC-BY
dc.rights.uri	https://creativecommons.org/licenses/by/4.0/
dc.subject	ERP system
dc.subject	manufacturing sector
dc.subject	service sector
dc.subject	PLS-SEM
dc.subject	fsQCA
dc.publisher	University of Belgrade, Technical Faculty in Bor
dc.date.accessioned	2026-10-05T11:43:35Z
dc.description.provenance	Submitted by aradic@tfbor.bg.ac.rs on 2026-09-24 09:55:20.281638, with 2 file(s). Approved by Милица Ницуловић (mniculovic@tfbor.bg.ac.rs) on 2026-10-05T11:43:35Z.
dc.identifier.uri	https://repozitorijum.tfbor.bg.ac.rs/handle/123456789/6140
dc.identifier.fulltext	https://repozitorijum.tfbor.bg.ac.rs/bitstream?id=1d13b400-e4c5-40b9-915a-517fa0aa653a


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