Green economy and quality of services in retail

Simple item page
dc.citation.rankM34
dc.citation.spage66
dc.contributor.authorDukić, Ana
dc.contributor.authorUrošević, Ana
dc.contributor.authorRiznić, Dejan
dc.contributor.editorJovanović, Larisa
dc.contributor.editorErmakov, Vadim
dc.contributor.editorBalaban, Suzana
dc.date.accessioned2023-12-26T08:50:26Z
dc.date.available2023-12-26T08:50:26Z
dc.date.issued2023
dc.description.abstractRetail is facing increasingly pronounced competition on the one hand and increasingly demanding consumers on the other. Because of this, retailers strive to improve the quality of their services and thus meet and exceed consumer expectations and form a competitive advantage. Thoughtful and wise business is necessary, which first of all implies a reduced and rational consumption of resources and the creation of a more ecologically valuable business environment. Services as an integral part of the offer have a significant impact on ensuring customer satisfaction in retail. There is a high degree of interdependence between retail and service quality, because providing highquality service can help retailers differentiate themselves from others, with a high dynamic of achieving long-term success and competitive competitiveness, which largely has a significant dynamic of retail competitiveness. All types of organizations, including retail companies, are increasingly trying to achieve and demonstrate their performance in environmental protection by controlling the impact of their activities, products and services on the environment, in line with their policies and environmental protection goals. They act in this way in connection with increasingly strict legislation, the development of economic and other measures, which require environmental protection and the increasingly expressed concern of interested parties for the issue of environmental protection, sustainable development and green economy.
dc.identifier.isbn978-86-89061-17-8
dc.identifier.urihttps://repozitorijum.tfbor.bg.ac.rs/handle/123456789/2485
dc.language.isoen
dc.publisherNaučno-stručno Društvo za zaštitu životne sredine Srbije ECOLOGICA
dc.rights.licenseCC-BY-NC-ND
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/
dc.sourceBook of Abstracts, International scientific conference Green economy in the function of solving global environmental problems 2023
dc.subjectgreen economy
dc.subjectservice quality
dc.subjectdimensions of service quality
dc.subjectretail
dc.titleGreen economy and quality of services in retail
dc.typeconferenceObject
dc.type.versionpublishedVersion

Files

Collections

NIR