Research on the impact of business process management on the success of companies in Serbia
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Date
2023
Authors
Milan, Ilić
Urošević, Snežana
Vuković, Milovan
Journal Title
Journal ISSN
Volume Title
Publisher
University of Belgrade, Technical Faculty in Bor
Source
IMCSM23 proceedings - XIX International May Conference on Strategic Management, May 25, 2023, Bor, 2023, 527-539
Volume
XIX
Issue
1
Abstract
The subject of research in this paper is determining the maturity of companies in terms of business success in Serbia and their understanding of business processes. The objectives of the research have defined how employees in companies understand business processes and whether employees are divided into process teams where the owner of the process is clearly defined. The survey was conducted in 73 companies in Serbia, where the results were obtained through the survey method, after which an analysis of the state of understanding of business processes was carried out. The survey covers state and private enterprises, i.e. small, medium and large enterprises. The obtained results tell us that there is a culture of understanding and applying management processes, but that some employees in the organization in lower positions in the company still do not sufficiently understand or apply them.
Description
Keywords
The owner of the process, business teams, Poll
Citation
DOI
Scopus
ISSN
2620-0597
ISBN
978-86-6305-136-2
License
CC-BY-NC-ND