The impact of website quality on user satisfaction with e-commerce services in Serbia

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dc.citation.epage549
dc.citation.issue1
dc.citation.rankM33
dc.citation.spage540
dc.citation.volumeXIX
dc.contributor.authorStanojević, Jovan
dc.contributor.authorArsić, Sanela
dc.contributor.authorNikolić, Đorđe
dc.date.accessioned2023-12-26T08:47:51Z
dc.date.available2023-12-26T08:47:51Z
dc.date.issued2023
dc.description.abstractThe Internet, as we know it today, has significantly pushed the boundaries of traditional understandings and approaches in the study of information technologies. The rapid growth and development of the Internet caused changes in the way many business systems function. The role of the Internet has changed from one-way communication to two-way communication, which further led to an increase in the efficiency and effectiveness of the business systems of companies that increasingly apply modern information systems for electronic business in their operations. The subject of research in this paper will be the development of a structural model for examining the impact of site quality on electronic commerce services based on the attitudes and opinions of the selected sample. The software application smart PLS will be used to analyze the obtained results. The results of the research can be used as feedback in order to examine consumers' intention to use e-shopping services again.
dc.identifier.isbn978-86-6305-136-2
dc.identifier.issn2620-0597
dc.identifier.urihttps://mksm.tfbor.bg.ac.rs/downloads/IMCSM_2023_Book_of_proceedings_Issue_1.pdf
dc.identifier.urihttps://repozitorijum.tfbor.bg.ac.rs/handle/123456789/2450
dc.language.isoen
dc.publisherUniversity of Belgrade, Technical Faculty in Bor
dc.rights.licenseCC-BY-NC-ND
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/
dc.sourceIMCSM23 proceedings - XIX International May Conference on Strategic Management, May 25, 2023, Bor, 2023, 540-549
dc.subjectInternet
dc.subjecte-commerce
dc.subjectwebsite quality
dc.subjectuser satisfaction
dc.subjectsmart PLS
dc.titleThe impact of website quality on user satisfaction with e-commerce services in Serbia
dc.typeconferenceObject
dc.type.versionpublishedVersion

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