Examination of the TAM model external factors' influence on the perceived ease of use: The case of SAP ERP system
Loading...
Date
2024
Authors
Radić, Aleksandra
Arsić, Sanela
Nikolić, Đorđe
Journal Title
Journal ISSN
Volume Title
Publisher
University of Belgrade, Technical Faculty in Bor
Source
[XX] International May Conference on Strategic Management – IMCSM24, May 31, 2024, Bor [Elektronski izvor]
Volume
XX
Issue
1
Abstract
This paper examines the influence of the external factors of the Technology Acceptance Model (TAM) on the perception of SAP system usability. TAM is a theoretical framework often used to analyze technology acceptance, while the SAP system is a complex Enterprise Resource Planning (ERP) system widely used in organizations. The external factors considered in this research are system complexity, system performance, user manual, social impact and work compatibility. A questionnaire was used to analyze the data using the structural equation modeling (SEM) technique. The results show that of the five external factors mentioned, only two factors have a statistically significant influence on perceived ease of use, namely system complexity and system performance. By considering external variables, these results can provide a deeper understanding of users' attitudes towards SAP ERP. This can help to better analyze and interpret the research results and suggest more effective strategies for the implementation and adoption of the system in companies.
Description
Keywords
SAP, ERP, TAM, external factors, survey
Citation
DOI
10.5937/IMCSM24016R
Scopus
ISSN
2620-0597
ISBN
978-86-6305-150-8
License
CC-BY-NC-ND